General FAQs

Register through our website and once registered login and fill in the extra information about yourself – you can fill in as much or little as you want. You can login at any time to review your details and keep them up to date. Once registered you will be emailed details of market research sessions that we feel are relevant to you. We also post our upcoming sessions on our website and social media.

We collect, use and store personal data in accordance with the UK General Data Protection Regulation (UK GDPR). We are registered as Data Controllers with the Information Commissioner’s Office –  Registration number ZA243325 You can find more details of how we use your personal data and your rights in our privacy notice<em> link</em>

If it looks like you fit the criteria we are looking for one of our team will contact you via phone or text to go through some extra questions and confirm your suitability for the research. Once you have been confirmed for the session you will be sent full details of the project and the venue. Please do not assume that you have been chosen until you hear directly from us.

We look for very specific people and it maybe that you’ll have to apply for a few projects before we contact you. We recommend that you reply to our emails as soon as possible because we operate on a first come, first served basis. Whatever the reason, please don’t get disheartened.

You will know the general topic of the discussion before you take part. But you don’t always need an in-depth knowledge of the topic. You may have been recruited specifically because you don’t know anything about the topic! For instance if the success of a healthcare campaign is being reviewed a group of people who have never heard or seen it may be recruited. Just be yourself and give your own thoughts and opinions.

We do not conduct clinical trials and you will never be asked to take any medication or use any medical device. We do conduct usability testing where people are asked to look at, handle and comment on new products in development such as inhalers for asthma or injection devices for diabetes.

We class children as being 16 or under. We always speak to a parent or guardian to get their consent before we speak to a child.  Children are often recruited along with a friend of similar age so that they feel at ease. Interviewers are specially trained to make children feel at home and enjoy the session.

When you are recruited you will be told how you will be paid. Payment is usually by bank transfer or vouchers for well known online or high street merchants. You will be paid within 15 working days from when your research session took place.

We like to leave a gap of about six months between research sessions, although for specific projects where the pool of potential participants is small this may be waived.